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Introduction

 

Introduction to Content Service Quality Certification

Purpose

In compliance to Contents Industry Promotion Act Article 22 and by providing quality standards to online contents, Quality Certification Services increase awareness to service quality improvements, reduce harm to contents users through higher quality service environment and promote distributional rationalization and revitalization.

※ Contents Industry Promotion Act is an enactment that structuralize industry base and strengthens business competitiveness for the purpose of improving life of the citizens and helping development of the economy. The law enables revitalization of contents creation, development of content business structure, rationalization of contents distribution, and regulations user rights protection.

Subjects of Contents Service Quality Certification

Websites that provide contents services by online (at cost/free of cost) In the case of contents providers having multiple contents service, each website will be certified( Based on the service URL). The contents service quality certification excludes certification/evaluation for “contents” themselves and also B2B trades that do not involve online transfers.

Operating System for Contents Service Quality Certification

Operating dually by providing quantitative quality assessment by expert evaluation group and user evaluation group

Contents Service Quality Certification Assessment Items

The Contents Service Quality Certification is maintained and screened through specialized assessment criteria targeted to contents service. Assessments are determined impartially and fairly by expert evaluation group classified by age, gender, and occupation.

  • Service technology: Assessment focused on technology base (or based on technology) like stability and functionality of the website, convenience, user interface and experience, etc.
  • Service infra: Assessment for the business like strategy for a company providing service and outcome, etc.
  • Customer management: Assessment for appropriateness of management systems like handling customers' suggestions and complaints, etc.